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The purpose of this paper is to further the understanding of opportunities involved in horizontal cooperation in disaster relief logistics. The potential and realized benefits of horizontal cooperation in disaster relief logistics, as well as related impediments are investigated.

Case study research into three cooperative humanitarian organization initiatives.

To a large extent, the same potential synergies exist in the humanitarian as in the private sector, but not all of the potential benefits have yet been realized. Humanitarian organizations focus less on cost aspects than on lead‐time and quality improvements. It is apparent that smaller organizations can benefit most from a cooperative approach. Four main impediments to a cooperative approach are identified. These concern: the perception of logistics as one of the organization's own core competences, cultural differences and mutual mistrust, a lack of transparency regarding the potential and existing benefits and inadequate relief capacities.

Research on horizontal cooperation in logistics is strengthened. A service provider model is selected as the mode of horizontal cooperation and the findings are valid only for this model.

The presented benefits may be of assistance to humanitarian organizations assessing participation in a cooperation initiative. The indicated impediments may also serve as a guide for humanitarian organizations in horizontal cooperation considerations.

Research on horizontal cooperation in logistics is scarce in both the private sector and the humanitarian domain. It appears that no other rigorous and systematic empirical study comparing existing logistics cooperation initiatives exists as yet.

The purpose of this paper is to share the design and testing procedure of the “Development Indicator Tool” – a tool developed by the International Federation of Red Cross and Red Crescent Societies (IFRC) to guide and monitor the continuous performance improvement of their (regional) logistics unit(s) on a daily basis.

The paper follows a descriptive approach. It starts with a description of the situational background of the IFRC. In a second step, it briefly portrays the theoretical concepts of continuous improvement and of the Balanced Scorecard and highlights the extension of existing literature on performance measurement in general and humanitarian logistics in particular. Next the paper summarizes the objectives of the tool and describes the four development phases as well as the tool design including the dashboard and the selected indicators. It concludes with indications on key success factors, challenges met along the way, expected impact and the future perspective.

The process of designing and implementing (tools for) a performance measurement and management system can and should be kept simple. Important for the success of the process is the integration of key stakeholders throughout the entire process as well as the simplicity and user‐friendliness of tools and system.

The provided insights are only a cut‐out of a solution developed for the specific context of one humanitarian organization. But by its simplicity it might encourage other organizations to start or improve their own performance management system.

Since conceptual and empirical research on performance management systems in the context of humanitarian operations in general and disaster relief logistics in particular are still limited, design and testing of a concrete indicator tool might contribute to the further investigation of this topic. The paper aids this process.

The purpose of this paper is to provide an introduction of the two parts of the Special Edition of the journal devoted to the challenges of humanitarian aid logistics. To achieve this, an overview of the humanitarian logistic field is provided focussing on a number of key areas in which the principles and practices supporting commercial supply network management (SNM) have the potential to offer significant improvement in the efficiency and/or effectiveness of the humanitarian logistics preparation and response.

The paper is based on a conceptual discussion of issues of SNM in a humanitarian aid context, linked to the more specific discussions of the contribution of the research presented by the authors of the papers accepted for the special editions.

The paper discusses the concept of SNM and argues that the fundamental principles that have been the subject of considerable academic scrutiny are equally applicable to the humanitarian logistic field – albeit, in some cases, the specific environment may alter the balance of risk/benefit for particular approaches.

The application of commercial SNM theory and practice has received limited consideration within the humanitarian aid logistics literature to date. This paper is designed to redress this shortfall. As a result, it is hoped that it will act as a catalyst for further research and to widen and deepen the resultant debate with a view to improving the outcome for those affected by current and future disasters.

Digital transformation, and the use and pervasiveness of social media in particular, have changed society. Politicians and political institutions increasingly use social media channels; hence political communication is changing as well. Continuous availability through smartphones and other devices has not only led to more information exchange between political and public actors, but also lobbyists, who classically communicate remotely, are also starting to respond to these changes and use tools such as Twitter, Facebook and the like. Against this background, this study provides insights into the effects of digital transformation, especially social media, on lobbying in Germany. Data were gathered from 15 interviews and seven focus groups with lobbyists and political decision makers in Berlin. The analysis shows that digital lobbying operates within a novel logic, due to the public context of social media. It is the human element that becomes the decisive factor in digital lobbying due to the social aspect in social media. Accordingly, investigating digital lobbying is critical to establish implications for theory and for practice.

In this chapter, we review empirical research evidence on the relationship between stressors and catecholamines (i.e., adrenaline and noradrenaline) and cortisol. With respect to acute stressors, both laboratory and field research have shown that the exposure to stressors leads to an increase in catecholamine and cortisol levels. With respect to more chronic stressors, research evidence is less consistent. Chronic mental workload was found to be related to elevated adrenaline levels. With respect to cortisol responses the interaction between workload and other variables seems to play a role. Empirical studies suggest that chronic stressors affect the responsivity to acute stressors. Research showed that after the exposure to stressors catecholamine and cortisol recovery is delayed.

The research of lobbying within public relations scholarship is a small but emerging field, having hitherto been largely the reserve of political science. While there is rightly interaction between the two disciplines, lobbying is a communicative act with a clear human element, usually involving (and in some cases, required by law before it is deemed to be lobbying) face to face interactions between actors, namely lobbying practitioners and those with influence and power such as politicians. This chapter contains the findings of a survey of professional lobbyists working in Scotland. The survey seeks to gain a better understanding of the profile of Scottish lobbyists, and to understand if there is any change in their practice as a result of the lobbying transparency legislation which was introduced shortly before the study commenced. The survey was conducted by online questionnaire and completed by 71 respondents between September 2019 and February 2020. The study finds that lobbyists in Scotland are predominantly male, have at some point been active in party politics and that there has been little behaviour change since the introduction of lobbying transparency regulation. It also finds that non-commercial interest groups are the largest group in Scottish lobbying, but only slightly. This study adds to the literature of lobbying practice and lobbying regulation and aims to create a better understanding of the relatively young Scottish lobbying sector. It therefore provides a basis from which to conduct further studies in Scotland and other jurisdictions.

Employees are increasingly speaking out against their employer on relevant social issues, which raises the human factor to a next level in organisational affairs. The aim of this chapter is to shed light on the concept of employee activism and locate it in the academic and professional discussion about employees' active role as organisational communicators. After scrutinising some of the most popular cases from recent years, the relevant literature in the fields of social activism and employee communication as well as strategic organisational communication and public relations is critically reviewed with the idea to (1) provide a terminological clarification regarding employee activism, (2) outline the unique characteristics of its current forms, (3) discuss several factors that may trigger externally directed employee activism and (4) elaborate on the communicative nature of this phenomenon as well as its implications for organisational development and reputation. As a result, five propositions are suggested to explain what constitutes employee activism as a specific form of employee communication behaviour. The chapter also calls particular attention to related risks and opportunities for organisations and opens up questions for further research.

Croatian universities are autonomous from the government, but the majority of universities are financially dependent on the state. Croatian universities function as public authorities and often ignore communication with relevant publics, which indicates insufficient integration of communication activities into the universities' development plans, i.e. a lack of strategic communication as an essential tool for achieving the organisation's goals. Heide et al. emphasised the importance of the human element in communication management as ‘a move from organizations based on hierarchies, rules and close supervision to organizations built on loosely structured networks’ (Heide et al., 2018, p. 453). This chapter examines the usage of strategic communication at Croatian universities in 2018 and 2020–2021 and compares communication in 2020–21 during the COVID-19 pandemic with communication during non-crisis 2018. This chapter uses Hallahan et al.'s approach to strategic communication, who defined it as ‘the purposeful use of communication by an organisation to fulfil its mission’ (2007, p. 3). This case study of strategic communication of Croatian universities used the following research methods: (1) content analysis of universities web pages, (2) in-depth interviews with communication specialists from universities and (3) comparison of their communication during 2018 and 2020–2021. Conclusion is that communication of Croatian universities is not strategic and can hardly serve as a management function. Reasons for this situation indicate a lack of the social impact of the universities, i.e. lack of the Triple Helix model of the Croatian universities. This chapter is the first research of the usage of strategic communication at Croatian universities.

Purpose – The purpose of this article is to provide an overview on certification of institutional repositories as a means to support open access in Germany and a description of the DINI Certificate 2006 developed by DINI, the German Initiative for Networked Information. Design/methodology/approach – The “DINI certificate for document and publication repositories” shows potential users and authors of digital documents that a certain level of quality in operating the repository is guaranteed and that this distinguishes it from common institutional web servers. The certificate can also be used as an instrument to support open access. Findings – Repository certification will not be the main factor in achieving open access to academic information globally, but it can support the spread of institutional repositories and enhance visibility of the “institutional repository”‐service. Research limitations/implications – The DINI Certificate as a “soft” certificate aims towards interoperability of digital repositories, the coaching idea prevails. It does not provide an exhaustive auditing tool for trusted digital long‐term preservation archives. Practical implications – The “DINI certificate for document and publication repositories” pushed the development of institutional repositories in Germany according to certain organisational and technical standards and contributes to the interoperability amongst digital repositories worldwide. Originality/value – This paper describes a unique approach that has been implemented in Germany and could be transferred to other countries and communities.